hoy baji Privacy Policy
Your personal information is a trust held with us. This policy explains in detail how hoy baji collects your information, how it is kept secure, and under what circumstances it is used.
Table of Contents
1. Introduction
hoy baji is an online entertainment and betting platform operated for users in Bangladesh. The information you voluntarily provide when using our services, as well as information automatically generated through use of the services, is governed by this privacy policy.
This policy operates in conjunction with hoy baji's Terms and Conditions and serves as a complementary legal document. By registering on our platform, you are considered to have given your full consent to the terms of this policy. It is therefore important to read this policy carefully before registering.
This policy applies only to hoy baji's own website and applications. We are not responsible for third-party websites or services.
2. Data Collection
hoy baji collects your information in two main ways:
2.1 Information Provided Directly
When you register on our platform, make a deposit, or request support, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment details (bKash, Nagad, Rocket, Upay or bank account number)
- Support messages and details of complaints
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Session duration, pages visited, and click patterns
- Game history and betting activity information
- Login time and logout time
3. Purpose of Data Use
Collected information is used only for specific and lawful purposes. hoy baji never uses your information unnecessarily or for unauthorised purposes.
3.1 Account Management
Information is needed to create, verify, and maintain your account. Using the identity and contact details provided at registration, we confirm your identity and maintain the security of your account.
3.2 Transaction Processing
Payment information is used to accurately process deposits and withdrawals. Our minimum deposit is ৳200 and withdrawals are generally completed within 5–30 minutes.
3.3 Customer Support
Relevant information is used to resolve your issues quickly and effectively. Our support team provides service in Bengali and English via 24/7 live chat and email.
3.4 Security and Fraud Prevention
Technical information is analysed to identify suspicious activity. This keeps your account and funds protected from unauthorised access.
3.5 Service Improvement
By analysing usage patterns, we continuously improve the platform's performance and user experience. This information is not used to create advertisements or sold to third parties.
4. Data Storage and Security
hoy baji treats the security of your information as its highest priority. Our platform uses SSL encryption technology, which keeps all data transfers completely secure.
4.1 Technical Security Measures
- All connections are encrypted using SSL/TLS technology
- Sensitive data is stored in encrypted databases
- Regular security audits and system testing
- Firewall and IP filtering to prevent unauthorised access
- Two-factor verification (OTP) option
4.2 Data Retention Period
Data is retained for as long as the account is active and for as long as necessary to meet applicable legal obligations after account closure. After an account is closed, we securely delete unnecessary information.
5. Sharing Data with Third Parties
hoy baji never sells or rents your personal information to third parties for marketing purposes. However, limited information may be shared in specific circumstances:
5.1 Payment Processors
Necessary transaction information is shared with the relevant payment service providers to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These organisations are governed by their own privacy policies.
5.2 Technology and Game Providers
The minimum information essential for service delivery is shared with selected game studios and technology partners to operate games on our platform. This information is used solely for the purpose of providing the service.
5.3 Legal Obligations
Information may be disclosed in compliance with applicable law in response to a court order or a lawful request from a competent authority. In such cases, we provide only the minimum information required.
6. Cookies and Tracking Technologies
hoy baji uses cookies and similar technologies on its website and applications. These help improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
The basic functionality of the platform — such as maintaining login sessions, displaying balances, and loading games — depends on these cookies. They cannot be disabled.
6.2 Performance and Analytics Cookies
Anonymous statistics are collected to understand how users are using the platform. This information is not personally identifiable and is used only to improve the service.
6.3 Cookie Controls
Non-essential cookies can be blocked or deleted from your browser settings. However, this may limit your ability to use certain features of the platform.
7. User Rights
Every user registered with hoy baji retains the following rights regarding their personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to Object to Processing: You may object to marketing communications or the processing of non-essential information.
- Right to Data Portability: You may request a copy of your information in a structured format.
To exercise these rights, contact our support team directly via live chat or email. Additional options related to account control are available in our Responsible Gaming Guidelines.
8. Protection of Minors
All services of hoy baji are intended solely for persons aged 21 and above. No one under the age of 21 is permitted to use our platform.
Age is verified at registration, and proof of age may be requested during the account verification process in cases of doubt. We do not knowingly collect information from any minor. If a minor has accidentally created an account, the guardian should notify our support team immediately — we will close that account and delete the associated information.
9. Policy Changes
hoy baji reserves the right to amend this privacy policy as needed. You will be notified of any significant changes via a platform notification or your registered email before the changes take effect.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy. It is therefore advisable to revisit this page periodically. Answers to relevant questions about the history of changes can be found in our FAQ section.
This policy is part of hoy baji's overall service framework. To understand the complete legal framework, you may also read our About Us page.
10. Contact
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact us:
We generally respond within a reasonable time after being contacted. Complex requests relating to information may require additional verification.